Shipping Policy

Order Processing

All orders are processed in the order they are received.
Processing time is typically 1–3 business days, not including weekends or holidays.

During high-volume periods, processing times may be extended. You will be notified if there are significant delays.

Shipping Times & Delivery

Once your order has shipped, delivery times depend on the selected shipping method and destination.

Estimated delivery times:

• 
  Domestic (U.S.): 3–7 business days
  
• 
  International: 7–21 business days (varies by country and customs)
  

These timeframes are estimates only. We cannot guarantee exact delivery dates, and delivery times may vary depending on the shipping method purchased.

Shipping Confirmation & Tracking

After your order ships, you will receive an email with your tracking number and carrier information.
Tracking updates may take up to 48 hours to appear.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delayed, lost, or undeliverable packages caused by:

• 
  Incorrect or incomplete addresses
  
• 
  Missing apartment or suite numbers
  
• 
  Carrier issues
  
• 
  Failed delivery attempts
  

If a package is returned to us due to an incorrect address, the customer is responsible for paying reshipment fees.

Lost, Stolen, or Delayed Packages

Once a package is handed to the carrier, it is out of our control. We are not responsible for:

• 
  Packages marked “delivered” but not received
  
• 
  Carrier delays
  
• 
  Stolen packages
  
• 
  Carrier errors
  

For these issues, customers must contact the shipping carrier directly to file a claim, or email us at velairehelp@gmail.com for assistance.

International Shipping

International orders may be subject to customs duties, taxes, or fees, which are the customer’s responsibility.
We are not responsible for customs delays or refusal to pay required fees.

Shipping Changes or Cancellations

Orders cannot be changed or canceled once they have begun processing.
If you need assistance, please contact velairehelp@gmail.com immediately. While we will do our best to help, changes are not guaranteed.

Shipping Questions

For any shipping-related questions, please contact us at velairehelp@gmail.com.

Care Guide

To keep your item looking its best, we recommend the following care instructions:

Washing

• 
  Machine wash cold on a gentle cycle
  
• 
  Wash with similar colors
  
• 
  Turn garment inside out before washing
  
• 
  Use mild detergent
  
• 
  Avoid bleach and harsh chemicals
  

Drying

• 
  Hang dry or lay flat to dry
  
• 
  Avoid direct sunlight when drying
  
• 
  Do not tumble dry unless the label specifically allows it
  

Ironing / Steaming

• 
  If needed, iron on low heat
  
• 
  Use a pressing cloth to protect the fabric
  
• 
  Steaming is preferred for removing wrinkles
  

Special Care

• 
  Avoid stretching the fabric when wet
  
• 
  Spot clean gently for small stains
  
• 
  Do not wring or twist the garment
  
• 
  Keep away from rough surfaces that may cause pilling or snags
  

Storage

• 
  Store in a cool, dry place
  
• 
  Hang structured pieces (hoodies, jackets)
  
• 
  Fold knitwear and heavy items to maintain shape
  
• 
  Keep away from moisture and humidity